FREQUENTLY ASKED QUESTIONS (FAQ)

Here are the answers to some of our most frequently asked questions. If you have a question that isn’t addressed here, feel free to Contact Us and we’ll send you a response as soon as possible.

Who Are You?

We’re Opulent Jewelers, a boutique dedicated to buying and selling authentic luxury jewelry pieces. Our dedicated staff have years of industry experience, which allows us to constantly update our inventory with new jewelry pieces from the world’s most prestigious designers and brands. Our business is located at 108 E Pennsylvania Blvd in beautiful Bucks County, PA, USA.

What makes Opulent Jewelers special?

We founded Opulent Jewelers so that people would have a reliable, trustworthy place where they could buy authentic designer jewelry at discount prices. To meet that goal, we’ve made customer service our #1 priority, always striving to go the extra mile and make a lasting impact. From our world-famous 100% Authenticity Guarantee to our courteous sales staff and HD product photography, we’ve designed a shopping experience that’s easy, comfortable, and fun.

What does your 100% Authenticity Guarantee mean?

At Opulent Jewelers, each and every product we sell comes with a 100% Guarantee of Authenticity. This means that we guarantee that all of our products are authentic brand name goods, and that the piece you see in photographs on our site is precisely what you’ll get when you place your order. We do not, have never, and will never carry any fake or bootlegged products whatsoever.

Why should I trust you?

We want our customers to shop with confidence, so we’ve worked hard to establish Opulent Jewelers as a trustworthy, reliable place to buy and sell luxury jewelry. We are a Better Business Bureau (BBB) accredited company with years of successful operation in the industry and countless satisfied customers to our name. We carry out all our operations with the highest degree of professionalism and integrity, stocking only authentic brand name jewelry pieces (no fakes or replicas, ever).

Do the photographs on your site show the actual product that I’ll receive?

Yes; we meticulously photograph each jewelry piece we stock so that our customers can inspect every detail and feature up close before they buy. When you place your order, you can rest easy knowing that the unique piece you just admired in the photographs is the exact same one that you’ll be receiving. What you see is literally what you get.

Do you buy pre-owned jewelry?

Absolutely! We are always interested in buying pre-owned designer jewelry pieces and watches. In particular, we are seeking pieces from major brands such as Cartier, Tiffany & Co., Hermes, Chanel, Van Cleef & Arpels, Bvlgari, Audemars Piguet, Roberto Coin, Louis Vuitton, Pomellato, Chopard, Buccellati, Mikimoto, Cathy Waterman, Ippolita, Angela Cummings, Graff, Christian Dior, David Yurman, David Webb, Fred of Paris, H.Stern, Aaron Basha, Boucheron, Chaumet, Henry Dunay, Baraka, and others. If you have pre-owned jewelry or watches that you think we might be interested in, please give us a call at 1-800-471-4129 (Monday-Friday, 9:30AM-6:00PM EST). There is no obligation to sell if you don’t want to, we offer very competitive prices, and we’ll even provide you with a free FedEx label for shipping if you do decide to trade with us.

Why should I buy estate jewelry?

There are several key reasons why buying estate (pre-owned) jewelry is recommended. For starters, as this category encompasses literally everything from newly-released mint condition pre-owned jewelry to centuries-old vintage pieces, the expansive selection really is impossible to beat. In fact, those looking to buy vintage, rare, or limited edition jewelry pieces and watches are almost always trading in the estate market. Furthermore, the open nature of the estate market means that buyers can usually find great bargains on pieces that look brand new. Opulent Jewelers was founded specifically to provide buyers with high-quality authentic jewelry at low prices.

How secure is your site?

We use state-of-the-art encryption software to ensure that all transactions on our site remain safe and secure. The personal information collected during sales is only used for the purposes of billing, shipping, and verification; we value our customers’ privacy and will never share their information with advertisers or anybody else. Our site uses cookies to facilitate the online shopping experience (such as shopping cart and checkout), and gathers browsing data so that we can optimize the experience. Such activities are the industry standard in eCommerce today, and are carried out with the utmost discretion.

Do you ship worldwide?

Yes, we offer worldwide shipping through a variety of trusted carriers, including FedEx, UPS, DHL, USPS, and others. All of our shipments are fully insured to protect against loss, theft, or damage incurred during transit. If you’re paying via PayPal, you must provide a verified shipping address. If you’re interested in arranging a personal delivery (in which an Opulent Jewelers employee will transport the jewelry directly to you), we can provide this service for a cost; please contact us for further details.

If the item appears on your website, does that mean it’s in stock?

Our online shop uses sophisticated inventory software to ensure that only in stock items can be ordered; items that have been sold will have the phrase “Out of stock” appear in place of the Add to Cart button. With that said, in the unlikely event that you do somehow place an order for an item which is no longer in stock, we can either promptly refund your money or else attempt to re-stock it as quickly as possible for you. If you’d ever like to confirm whether or not a product on our site is indeed in stock, feel free to contact us and we’ll let you know.

What is your return policy?

We only accept returns if the product was not as described or is not authentic. Since we rigorously vet all of our products to ensure their authenticity before stocking them, and since we provide high-definition photographs of all the pieces on our site, such occurrences are essentially unheard of for us. Items which have been altered in any way shape or form are excluded from the return policy. International returns are not accepted.

Are you an authorized dealer for the brands you sell?

We are not an “authorized dealer” and do not have any affiliation with jewelry or watch brands unless otherwise noted. Any trademarks or logos of luxury jewelry or watch brands on our site are used for identification purposes only, in accordance with “fair-use” principles, and should not construe association with the trademark owners.