Frequently Asked Questions

Authenticity

At Opulent every product comes with a 100% authenticity guarantee, all products are genuine brand name and pictured in their actual condition. For more information click here.

Security

We use state-of-the-art encryption software to ensure that all transactions on our site remain safe and secure. The personal information collected during sales is only used for the purposes of billing, shipping, and verification; we value our customers’ privacy and will never share their information with advertisers or anybody else. Our site uses cookies to facilitate the online shopping experience (such as shopping cart and checkout), and gathers browsing data so that we can optimize the experience. Such activities are the industry standard in eCommerce today, and are carried out with the utmost discretion.

Payment

Our secure check out process offers payment options such as Paypal, all major credit cards, and wire transfers. All payment options require a valid, verified shipping address. We also accept Bitcoin, Ethereum, Doge Coin and now Shiba Inu Coin.

Shipping

We offer complimentary overnight domestic shipping and worldwide shipping through various trusted carriers. All shipments are fully insured to the products value to protect against loss, theft or damage during transit. For more information click here. For international shipping requests please see our international shipping page. For more information click here.

Returns

Domestic returns can be initiated within 2 days of delivery by contacting us. All purchases are covered by our Buyer Protection Program, please see additional info below. International Purchases are not returnable. Items which have been altered or have asked to of been altered in anyway are excluded from the return policy. Shipping fees are non-refundable, and will be deducted from the purchase price. For more information click here.

Authorized

We are not an “authorized dealer” and do not have any affiliation with jewelry or watch brands unless otherwise noted. Any trademarks or logos of luxury jewelry or watch brands on our site are used for identification purposes only, in accordance with “fair-use” principles, and should not construe association with the trademark owners.

Contact Us

We are always just a phone call or click away. Call us at 1-800-471-4129 or send us a message via our contact page